Classroom course
Complaint Investigation Training Course
This course is presented by Dr Eric M Brown of Cleaning Research International, who has been a carpet inspector for more than 40 years, during which time he has inspected hundreds of installations, both residential (domestic) and commercial (contract). A significant number of claims have gone to Court, where Dr Brown has acted as an expert witness.
Tutor:
Dr Eric M Brown of Cleaning Research International
This course is presented by Dr Eric M Brown of Cleaning Research International, who has been a carpet inspector for more than 40 years, during which time he has inspected hundreds of installations, both residential (domestic) and commercial (contract). A significant number of claims have gone to Court, where Dr Brown has acted as an expert witness.
In this increasingly litigious world complaints appear to be on the increase. For this reason there are clear possibilities for the competent inspector to develop additional business in their own particular area and there is opportunity for those not currently offering the service to do so. As such the course will be of value to carpet cleaners, retailers and installers alike.
Success in the course provides an opportunity for the trainee to complete the additional distant learning requirements to allow them to be listed as a WoolSafe Registered Inspector.
More than 40 types of complaint are described and a basic understanding of suitable test methods, some of which can be carried out directly by the carpet inspector, are also discussed. A section on competent report writing, is included with reference to British and International Standards, to which the inspector might wish to refer.
The training takes place in three separate sessions each of approximately three hours on three consecutive days commencing at 16:00 on each day. There is an additional hour set aside for Q and A should that be required.
Sessions 1 and 2 include detailed discussion of common complaints including:
Sessions 3
studies in some detail investigative techniques that can be carried out in a simple laboratory in the inspector’s own workshop. The components of a suitable testing kit for this purpose, and its use are described.
Other more sophisticated techniques – using specialist apparatus, and that can be undertaken by a fully equipped textile laboratory, are described. This aims to provide the inspector with the background knowledge to recommend further testing as necessary thereby providing added value to the inspector’s report.
Principles of report writing are discussed in considerable detail showing how to present a professional concise report.
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