Classroom course
Complaint Investigation Training Course
This 2-day course is presented by Dr Eric M Brown of Cleaning Research International, who has been a carpet inspector for more than 30 years, during which time he has inspected hundreds of installations, both residential (domestic) and commercial (contract). A significant number of claims have gone to Court, where Dr Brown has acted as an expert witness.
Tutor:
Dr Eric M Brown of Cleaning Research International
In this increasingly litigious world complaints appear to be on the increase. For this reason there are clear possibilities for the competent inspector to develop additional business in their own particular area and there is opportunity for those not currently offering the service to do so. As such the course will be of value to carpet cleaners, retailers and installers alike.
Success in the course provides an opportunity for the trainee to complete the additional distant learning requirements to allow them to be listed as a WoolSafe Registered Inspector.
More than 40 types of complaint are described and a basic understanding of suitable test methods, some of which can be carried out directly by the carpet inspector, are also discussed. A section on competent report writing, with example reports is included as are checklists of appropriate source materials, including British and International Standards, to which the inspector might wish to refer.
First day – Theory 10.00 – 17.00 hrs
The first day is concerned with:
o the theoretical aspects of carpet faults
o an introduction to certain fundamentals of textile technology and carpet manufacture
o explanations of different generic types of fault, including:
Second day – Practice 09.00 – 16.00 hrs
The second day of instruction involves:
A light lunch and refreshments during the day will be available at the venue and are included in the fee.
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